Return and refund policy

Last updated: 29 September 2026

This policy covers payments made to TeckPal Technology Ltd for Ezyshop subscriptions. Refunds for goods bought from a shop that runs on Ezyshop are handled by that shop, under its own refund policy.

Refund timeline

Once a refund is approved, it is issued within 7 to 10 working days, to the original payment method. How quickly it then shows in your account depends on your bank or wallet provider.

Free trial

Every shop starts with a free trial, so you can try Ezyshop before paying anything.

When you are entitled to a refund

• You were charged twice, or charged the wrong amount: the extra amount is refunded in full.
• You were charged after cancelling: the charge is refunded in full.
• You cancel within 7 days of your first paid subscription: refunded in full. This applies to the first payment only, not to renewals or upgrades.
• Ezyshop was unavailable for a long period through our fault: a partial refund for the time affected.

When a refund is not given

Apart from the cases above, payments for a period that has started are not refunded, including the unused part of a monthly or yearly plan after you cancel. Cancelling stops the next renewal, and your shop stays open until the end of the period already paid for.

How to cancel

Go to Admin > Billing and choose Cancel plan. You can restart at any time; your catalogue and orders are kept.

How to request a refund

Email us at hello@teckpal.com or call 018825555570 with your shop address and the invoice number. We confirm within 2 working days whether the refund is approved, and then issue it within 7 to 10 working days.